DVD based training course for care home staff
“The video connects participants with the
importance of communication, and the scenarios
make the learning real to them..… The examples
are practical and down to earth which makes
the training relevant and engaging”
I Travis, Nugent Care Society
Video preview/ windows media player
Video preview/quicktime
A crucial task for a care worker is to communicate effectively with their service users - and each other. This drama based video will focus on verbal, non-verbal and behavioural communication. It will look at how we communicate; what tools and resources we have within ourselves and equipment that can aid communication. Redeveloped for July 2005 this title now has a reduced running time to 35 minutes.
Subjects covered include:
Reasons for Difficulties • Verbal Communication • Positioning Yourself • Listening Skills • Encouraging Someone to Speak • Non-Verbal Communication: Body Language • Non-Verbal Communication: Eye Contact • Responding Skills • Use of Touch • Sight Loss • Cultural Differences • Different Ways of Communicating • Communication Aids • Problematic Behaviours • Dementia • Self Harm
Duration: 36 minute DVD in 20 sections to be used in a suggested 3 hour training session.
Supporting Material:
An accompanying CD-ROM contains a Training Pack, which includes a Lesson Plan, 10 group and/or individual exercises and 7 handouts. The CD-ROM also contains Question and Answer sheets a Trainer’s Guide and other supporting materials, all designed to help trainers prepare and run an effective training session.
Consultant: Jackie Pritchard MA C.Q.S.W, CCETSW Practice Teaching Award
Peer Review: Jessica Walker Consulting
Standards:
Skills for Care Common Induction Standard (Revised 2010) 3
Care Council for Wales Induction Framework (2008) 4.1 & 4.2
Health and Social Care NOS/NVQ Units 21, 24, 26, 233, 31 & 369
Referenced:
QCF: Health and Social Care Diploma (England) Units SHC 021 & SSOP 2.2
QCF: Health and Social Care Diploma (Wales and Northern Ireland) Units SHC 021 & SSOP 2.2
