Effective Communication 1

What our customers say:

“The video connects participants with the importance of communication, and the scenarios make the learning real to them..…The examples are practical and down to earth which makes the training relevant and engaging”

I Travis, Nugent Care Society

Effective Communication 1

DVD

One of the most crucial elements of the care workers role is their ability to communicate effectively with service users and each other. This course focuses on verbal, non-verbal and behavioural communication.

Code: D13

Availability: In stock

£95.00

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Details

One of the most crucial elements of the care workers role is their ability to communicate effectively with service users and each other. This course focuses on verbal, non-verbal and behavioural communication. It looks at how we communicate, what tools and resources we have within ourselves and the equipment that can aid communication.

Subjects covered include:

Barriers to Communication • Verbal Communication • Positioning Yourself • The Voice • Listening Skills • Non-Verbal Communication • Body Language • Eye Contact • Responding Skills • Use of Touch • Sight Loss • Hearing Loss • Communication Aids • Cultural Differences • Challenging Behaviour • Dementia • Self Harm

Additional Information

Video Format DVD, Download or Online
Duration 36 minute video in 20 sections to be used in a suggested 3 hour training session
Supporting Materials Contains a Lesson plan, Handouts, Question and Answer sheets, Care Certificate Workbook and a CPD accredited certificate
Consultant Jackie Pritchard MA C.Q.S.W, CCETSW Practice Teaching Award
Peer Review Jessica Walker Consulting
Standards

Care Certificate Standard 6

All Wales Induction Framework for Health and Social Care (AWIFHSC) Sections 1, 4 & 5

NOS: GEN97, SCDHSC0031, SCDHSC00243, SCDLDSS1, SCDCCLD0201

QCF: Unit Ref: F/601/5465. J601/1434

References No

Customer Reviews

Quality product Review by Mandy McDonald
Quality
The quality and information of the BVS resources are really good. The visual element helps to get the information across, consolidating our training and helping us to meet the legal requirements. (Posted on 02/06/2016)

Additional Information

Video Format DVD, Download or Online
Duration 36 minute video in 20 sections to be used in a suggested 3 hour training session
Supporting Materials Contains a Lesson plan, Handouts, Question and Answer sheets, Care Certificate Workbook and a CPD accredited certificate
Consultant Jackie Pritchard MA C.Q.S.W, CCETSW Practice Teaching Award
Peer Review Jessica Walker Consulting
Standards

Care Certificate Standard 6

All Wales Induction Framework for Health and Social Care (AWIFHSC) Sections 1, 4 & 5

NOS: GEN97, SCDHSC0031, SCDHSC00243, SCDLDSS1, SCDCCLD0201

QCF: Unit Ref: F/601/5465. J601/1434

References No
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