Focus On: Communication

Focus On Communication features 10 study scenarios depicting practice which could be improved for care workers to identify and discuss. Then by working together they must explore best practice and explain why this improves the quality of care.

The study scenarios pose a range of complex questions for care workers to solve. In Focus On Communication these include; ‘Spot the mistake’, ‘What happens next?’, ‘What would you do?’ and ‘Why is this a problem?’ amongst others. Focus On Communication will help care workers develop their problem solving skills and improve their service delivery.

Potential Discussion Points

What is communication? • The communication process • Barriers to communication • Encouraging service user participation • Respecting the feelings and experiences of service users • Confidentiality • Acceptable forms of communication • Recording and reporting concerns • Dignity and Respect