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Focus On: Communication

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£45.00
Focus On Communication features 10 study scenarios depicting practice which could be improved for care workers to identify and discuss. Then by working together they must explore best practice and explain why this improves the quality of care.
One of our reviews:
"The Focus On Series is very beneficial for existing staff, especially when used for their refresher training"
Anne Beswick, Sherwood Lodge Care Home
SKU:
F01
Format:
DVD
Duration:
N/A
Consultant:
Lynda Tarpey, HASCA Ltd (Health & Social Care Associates)
Standards:
Care Certificate 2015. Standard 6 Care Council for Wales Induction Framework (2012) 4.1 & 4.2 Health and Social Care NOS/NVQ Units 21, 24, 26, 233, 31 & 369
Supporting Materials:
Contains a Focus On Trainers guide, Lesson plan, QCF evidence form and a CPD attainment certificate
Peer Review:
N/A

Product Overview

Focus On Communication features 10 study scenarios depicting practice which could be improved for care workers to identify and discuss. Then by working together they must explore best practice and explain why this improves the quality of care.

The study scenarios pose a range of complex questions for care workers to solve. In Focus On Communication these include; ‘Spot the mistake’, ‘What happens next?’, ‘What would you do?’ and ‘Why is this a problem?’ amongst others. Focus On Communication will help care workers develop their problem solving skills and improve their service delivery.

Potential Discussion Points

What is communication? • The communication process • Barriers to communication • Encouraging service user participation • Respecting the feelings and experiences of service users • Confidentiality • Acceptable forms of communication • Recording and reporting concerns • Dignity and Respect

Standards

Care Certificate 2015. Standard 6

Care Council for Wales Induction Framework (2012) 4.1 & 4.2

Health and Social Care NOS/NVQ Units 21, 24, 26, 233, 31 & 369

Reviews

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  • 5
    Extremely useful!

    Posted by Anne Beswick - Sherwood Lodge Care Home on 19th Mar 2019

    Focus On Series: Very beneficial for existing staff when reviewing refresher training.

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