Focus On: Records & Messages

What our customers say:

"The Focus On Series is very beneficial for existing staff, especially when used for their refresher training"

Anne Beswick, Sherwood Lodge Care Home

Focus On: Records & Messages

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DVD

Focus On Records & Messages features 10 study scenarios depicting practice which could be improved for care workers to identify and discuss. Then by working together they must explore best practice and explain why this improves the quality of care.

Code: F02

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£45.00

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Details

Focus On Records & Messages features 10 study scenarios depicting practice which could be improved for care workers to identify and discuss. Then by working together they must explore best practice and explain why this improves the quality of care.

The study scenarios pose a range of complex questions for care workers to solve. In Focus On Records & Messages these include; ‘Spot the mistake’, ‘What happens next?’, ‘What would you do?’, and ‘Why is this a problem?’ amongst others. Focus On Records & Messages will help care workers develop their problem-solving skills and improve their service delivery.

Potential Discussion Points

Effective communication • Relaying messages • Confidentiality • Empathy • The importance of accurate records • Policies and procedures • Factual and Judgemental reporting • Maintaining Records • Recording visitors • Phone messages

Additional Information

Video Format DVD or Download
Duration N/A
Supporting Materials Contains a Focus On Trainers guide, Lesson plan, QCF Evidence form and a CPD Attainment Certificate
Consultant Lynda Tarpey, HASCA Ltd (Health & Social Care Associates)
Peer Review No
Standards

Care Certificate. Standard 14

Care Council for Wales Induction Framework (2012) 4.3

Health and Social Care NOS/NVQ Units 21, 24, 25, 31, 242 & 3115

References

N/A

Additional Information

Video Format DVD or Download
Duration N/A
Supporting Materials Contains a Focus On Trainers guide, Lesson plan, QCF Evidence form and a CPD Attainment Certificate
Consultant Lynda Tarpey, HASCA Ltd (Health & Social Care Associates)
Peer Review No
Standards

Care Certificate. Standard 14

Care Council for Wales Induction Framework (2012) 4.3

Health and Social Care NOS/NVQ Units 21, 24, 25, 31, 242 & 3115

References

N/A

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