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Effective Communication

(5) Write a Review
£95.00
Now available for immediate dispatch!
Care workers must be able to communicate effectively. This course focuses on verbal, non-verbal and behavioural communication. It looks at how we communicate, what tools and resources we have within ourselves and equipment that can aid us, as well as confidentiality and GDPR.
One of our reviews:
“We have found the videos to be of a very high standard and very professional.”
Brian Hilton, CIC (Community Integrated Care)
SKU:
D91
Format:
DVD
Duration:
40 minute video in 7 sections to be used in a suggested 3 hour training session
Consultant:
Jacqui Ramus, CPsychol - Dementia Lead at St Monica Trust
Standards:
Care Certificate Standard 6 - All Wales Induction Framework for Health and Social Care (AWIFHSC) Section 7 - National Care Standards (Scotland) - NISCC's Induction Standards (NI)
Supporting Materials:
Contains a Lesson plan, Handouts, Question and Answer sheets, Care Certificate Workbook and a CPD accredited certificate
Peer Review:
None

Product Overview

One of the most crucial elements of the care worker’s role is their ability to communicate effectively with the individuals they support and each other. This course focuses on verbal, non-verbal and behavioural communication. It looks at how we communicate, what tools and resources we have within ourselves and the equipment that can aid communication. It also focuses on the importance of confidentiality and following GDPR.

Subjects covered include:

The Importance of Effective Communication at Work • Meeting the Communication and Language Needs, Wishes and Preferences of Individuals • Barriers to Communication • Principles and Practices Relating to Confidentiality • Using Appropriate Communication Aids/Technologies • Understanding the Need for Policies and Legislation regarding the Recording, Storing and Sharing of Information (GDPR) • Understanding the Need to Record and Store Information Correctly (GDPR) • Summary

Standards

England

Care Certificate Standard 6

NOS: GEN97, SCDHSC0031, SCDHSC00243, SCDLDSS1, SCDCCLD0201

RQF: Communication in care settings (Level 2 Diploma in Care), Promote communication in care settings (Level 3 Diploma in Adult Care, Level 3 Diploma in Healthcare Support)

Wales

All Wales Induction Framework for Health and Social Care (AWIFHSC) Sections 1, 4 & 5

Scotland

National Care Standards

Northern Ireland

NISCC's Induction Standards

Reviews

(5) Write a Review

5 Reviews Hide Reviews Show Reviews

  • 4
    Very useful and practical

    Posted by Lovelyn Ndegwa NR Care on 11th Feb 2020

  • 5
    Would recommend

    Posted by Jasmine Ryerson - Fieldside Care on 6th Feb 2020

    The videos are very helpful and full of enough information to ensure you to pass and understand the questions

  • 5
    Very well explained

    Posted by Elizabeth Mukwa - NR Care on 21st Jan 2020

  • 5
    Easy to use

    Posted by Pepita Cretney - Q Care on 17th Jan 2020

    I enjoyed it

  • 5
    Would recommend

    Posted by Lexy Clark - NR Care on 31st Dec 2019

    This course helps you to understand the need for policies and legislations when you are doing your work and recording everything daily

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