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Effective Communication

Effective Communication

One of our reviews:

“We have found the videos to be of a very high standard and very professional.”

Brian Hilton, CIC (Community Integrated Care)

Effective Communication

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DVD


Care workers must be able to communicate effectively. This course focuses on verbal, non-verbal and behavioural communication. It looks at how we communicate, what tools and resources we have within ourselves and equipment that can aid us, as well as confidentiality and GDPR.


eLearning

Code: D91

Availability: In stock

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Details

One of the most crucial elements of the care worker’s role is their ability to communicate effectively with the individuals they support and each other. This course focuses on verbal, non-verbal and behavioural communication. It looks at how we communicate, what tools and resources we have within ourselves and the equipment that can aid communication. It also focuses on the importance of confidentiality and following GDPR.

Subjects covered include:

The Importance of Effective Communication at Work • Meeting the Communication and Language Needs, Wishes and Preferences of Individuals • Barriers to Communication • Principles and Practices Relating to Confidentiality • Using Appropriate Communication Aids/Technologies • Understanding the Need for Policies and Legislation regarding the Recording, Storing and Sharing of Information (GDPR) • Understanding the Need to Record and Store Information Correctly (GDPR) Summary

Additional Information

Format DVD
Duration 40 minute video in 7 sections to be used in a suggested 3 hour training session
Supporting Materials Contains a Lesson plan, Handouts, Question and Answer sheets, Care Certificate Workbook and a CPD accredited certificate
Consultant Jacqui Ramus, CPsychol - Dementia Lead at St Monica Trust
Peer Review None
Standards

England

Care Certificate Standard 6

NOS: GEN97, SCDHSC0031, SCDHSC00243, SCDLDSS1, SCDCCLD0201

RQF: Communication in care settings (Level 2 Diploma in Care), Promote communication in care settings (Level 3 Diploma in Adult Care, Level 3 Diploma in Healthcare Support)

Wales

All Wales Induction Framework for Health and Social Care (AWIFHSC) Sections 1, 4 & 5

Scotland

National Care Standards

Northern Ireland

NISCC's Induction Standards

References The Care Certificate, AWIFHSC

Customer Reviews

Simple Review by Melissa Stanyer - NR Care
Quality
Simple
(Posted on 05/03/2020)
Full of information Review by Jasmine Ryerson - Farecare
Quality
The videos are very helpful and full of information, enough to ensure you pass and understand the questions
(Posted on 05/03/2020)
Very well explained Review by Elizabeth Mukwa - NR Care
Quality
Very well explained
(Posted on 05/03/2020)
Straight forward to understand Review by Sherifat Mohammed - Kinsale
Quality
Straight forward to understand
(Posted on 05/03/2020)
Easy to use Review by Pepita Cretney - Quality Care
Quality
Easy to use
(Posted on 05/03/2020)
Very good Review by Lexy Clark - NR Care
Quality
This course helps you to understand the need for policies and legislation when you are doing your work and recording everything daily
(Posted on 05/03/2020)
Informative Review by Chioma Azike - NR Care
Quality
Informative
(Posted on 05/03/2020)
Concise and effective Review by Olawunmi Ogundipe - Springwood Healthcare Services Ltd
Quality
Very good for staff training, short and to the point (Posted on 15/03/2019)
Concise and effective Review by Olawunmi Ogundipe - Springwood Healthcare Services Ltd
Quality
Very good for staff training, short and to the point (Posted on 15/03/2019)

Additional Information

Format DVD
Duration 40 minute video in 7 sections to be used in a suggested 3 hour training session
Supporting Materials Contains a Lesson plan, Handouts, Question and Answer sheets, Care Certificate Workbook and a CPD accredited certificate
Consultant Jacqui Ramus, CPsychol - Dementia Lead at St Monica Trust
Peer Review None
Standards

England

Care Certificate Standard 6

NOS: GEN97, SCDHSC0031, SCDHSC00243, SCDLDSS1, SCDCCLD0201

RQF: Communication in care settings (Level 2 Diploma in Care), Promote communication in care settings (Level 3 Diploma in Adult Care, Level 3 Diploma in Healthcare Support)

Wales

All Wales Induction Framework for Health and Social Care (AWIFHSC) Sections 1, 4 & 5

Scotland

National Care Standards

Northern Ireland

NISCC's Induction Standards

References The Care Certificate, AWIFHSC

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