Effective Communication

Effective Communication

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“We have found the videos to be of a very high standard and very professional.”

Brian Hilton, CIC (Community Integrated Care)

Effective Communication

Brand-new for 2019! Now available for immediate dispatch!

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DVD


BRAND NEW FOR 2019! Replaces the previous Effective Communication video, with new HD content, new sections and fully-updated best-practice guidelines. Care workers must be able to communicate effectively. This course focuses on verbal, non-verbal and behavioural communication. It looks at how we communicate, what tools and resources we have within ourselves and equipment that can aid us, as well as confidentiality and GDPR.

Code: D91

Availability: In stock

£95.00

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BRAND NEW FOR 2019! Replacement for previous 'Effective Communication' video course, with all-new content, additional sections and fully updated with the latest best-practice guidelines and shot in HD, in new locations, with new actors.

One of the most crucial elements of the care worker’s role is their ability to communicate effectively with the individuals they support and each other. This course focuses on verbal, non-verbal and behavioural communication. It looks at how we communicate, what tools and resources we have within ourselves and the equipment that can aid communication. It also focuses on the importance of confidentiality and following GDPR.

Subjects covered include:

The Importance of Effective Communication at Work • Meeting the Communication and Language Needs, Wishes and Preferences of Individuals • Barriers to Communication • Principles and Practices Relating to Confidentiality • Using Appropriate Communication Aids/Technologies • Understanding the Need for Policies and Legislation regarding the Recording, Storing and Sharing of Information (GDPR) • Understanding the Need to Record and Store Information Correctly (GDPR) Summary

Additional Information

Format DVD or Download
Duration 40 minute video in 7 sections to be used in a suggested 3 hour training session
Supporting Materials Contains a Lesson plan, Handouts, Question and Answer sheets, Care Certificate Workbook and a CPD accredited certificate
Consultant Jacqui Ramus, CPsychol - Dementia Lead at St Monica Trust
Peer Review None
Standards

Care Certificate Standard 6

All Wales Induction Framework for Health and Social Care (AWIFHSC) Sections 1, 4 & 5

NOS: GEN97, SCDHSC0031, SCDHSC00243, SCDLDSS1, SCDCCLD0201

QCF: Unit Ref: F/601/5465. J601/1434

References The Care Certificate, AWIFHSC

Additional Information

Format DVD or Download
Duration 40 minute video in 7 sections to be used in a suggested 3 hour training session
Supporting Materials Contains a Lesson plan, Handouts, Question and Answer sheets, Care Certificate Workbook and a CPD accredited certificate
Consultant Jacqui Ramus, CPsychol - Dementia Lead at St Monica Trust
Peer Review None
Standards

Care Certificate Standard 6

All Wales Induction Framework for Health and Social Care (AWIFHSC) Sections 1, 4 & 5

NOS: GEN97, SCDHSC0031, SCDHSC00243, SCDLDSS1, SCDCCLD0201

QCF: Unit Ref: F/601/5465. J601/1434

References The Care Certificate, AWIFHSC
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